All goods will be inspected on return and we aim to process your return within 10 working days, following receipt of your parcel. At peak times, please allow a maximum of 14 working days for your return to be fully processed.
Once we have checked your returned parcel we will issue your refund. It may take up to 10 working days for the refund to appear in your account. For that additional peace of mind we do send you an e-mail as soon as we action your refund.
If more than 14 days has passed since you returned your order and you have not heard from us please click here to contact our Customer Experience team who will be really happy to help.