Please be assured that our Customer Experience Team respond to all e-mails and aim to reply to your enquiry within one to three working days. To prevent any further delays we kindly ask that if you have already sent an email, there is no need to send another one.
If our reply is not visible in your in-box we do recommend checking your spam, or bulk e-mail folder just in case our reply got delivered there instead of your inbox. If so, select the message and mark it not spam, which should allow future messages to get through.